Privacy Policy

EEESHOP.net Società Cooperativa respects your privacy and is committed to protecting your personal data. This privacy statement aims to inform you on how we collect and use your personal information when you visit our website (regardless of where it is visited), and what are your rights regarding privacy and how the law protects you.

This information is given to Users pursuant to and for the effects of national and European legislation on the protection of personal data: General Data Protection Regulation EU 2016/679 (GDPR).
This Application collects some Personal Data from its Users.

Details on how to contact us if you have any doubt about the protection of your personal data are shown below.

Data Controller:

EEESHOP.net SOCIETA' COOPERATIVA
Via San Giacomo 32
80133 Naples (NA)
Email address of the Owner: info@eeeshop.net

What information we collect about you and how we collect it

Among the Personal Information collected by this Site, there are: name, surname, email, telephone number, province, postcode, city, date of birth, Fiscal Code, company name, VAT number, address, Usage Data, Cookies.

Information you provide to us

We may receive personal information about you whenever you contact us, for example, in the following cases:

when you request information about our products or services;
using the site and / or browsing our e-commerce site;
contact us by phone, mail, e-mail, live chat or through our contact form - requesting information and / or submitting an application for a job offer.

This information can include:

personal identification information, such as full name and title;
contact information, home address, e-mail address and telephone number;
additional information regarding the use of our site and services, such as your marketing preferences, survey responses and feedback requests;
information about your shipments, including recipient information;
tax information in case of international shipments;
information on payment, collected and transmitted securely to our payment platform;
information related to assistance services, even after-sales and warranty intervention;
information collected for the purpose of participating in any promotion or contest, on any website, social network, forum or similar;
regarding job offers, your CV, including details on the course of studies and work experience, as well as any other information you have decided to provide us with your curriculum vitae.

There are no data on health and, in general, particular categories of personal data pursuant to Article 9 of European Regulation no. 679/2016 concerning the protection of personal data.

Information we collect about you on our website

Personal Data may be freely provided by the User (name, surname, address, email address and personal information) or, in the case of Usage Data, collected automatically during the use of this Site.
Unless otherwise specified, all the Data requested by this Site are mandatory. If the User refuses to communicate them, it may be impossible for this Site to provide the Service. In cases where this Site indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data are mandatory, are encouraged to contact the owner.
Any use of Cookies - or other tracking tools - by this Site or third party service providers used by this Site, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through this Site and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.
- Our website is not aimed at minors and in no case will children's data be collected knowingly.

How do we use your personal information?

The legal basis for using personal information
We make sure that any use of your personal data is based on the General Data Protection Regulations GDPR as to

stipulation and execution of your contract with us;
respect for our legal obligations;
achievement of our legitimate interests, or of third parties, always prevailing the interest of the customer.

How we use your data on these legal bases

Below we explain the different uses of your personal data that may occur within each legal basis:

1. Stipulation and execution of your contract with us

a. Verify your identity

We may use your information where necessary to meet our legal obligations or to detect and prevent fraud, money laundering or other crimes.

b. Offer our products or services

It is necessary for us to use your personal data for the fulfillment of the contract with you, such as how you register as a customer. Your data will always be used in this context for:

provide information about your contract with us;
provide information about our products and services in relation to your personal needs (such as shipping needs and additional services including insurance);
verify your identity;
manage all the complaints you have submitted and, consequently, make the necessary improvements necessary to our products and services;
contact you regarding any changes made to our products or services;
administer our website, including problem solving, situation diagnosis, statistical analysis, guided research and testing to keep access to our site secure.

If you register a www.eeeshop.net account, we may use the phone number you provided to help you obtain specific information that we believe will be useful for managing your account. It is important to note that all incoming or outgoing calls can be recorded and stored using third-party technology for monitoring and improving the service. Only after achieving these goals will the recordings be suspended.

If you request information or send us a job application, we will use your personal information as part of the hiring process to assess your eligibility for the role.

2. Respect for our legal obligations

Respect of our Terms and Conditions, and / or other policies.
Logistics management and planning, including accounting and auditing.
Management of legal disputes that involve you.
Detecting and preventing fraud, money laundering and / or other crimes.
Protection of the user and others from possible damage.

We may use your personal information where it is necessary to protect your interests or those of others. This can include crimes such as identity theft, piracy or fraud.

3. Use your data to pursue legitimate interests

a. Contact us to promote other products or services that we think may be of interest to you

Your personal data may be used to identify you and to inform you about products and services that may be of interest to you.
The choice to receive from www.eeeshop.net Co-operative Company promotional e-mails, or calls, or both, is voluntary. Your choice will not affect in any way the products and services you have contracted with us or that you decide to purchase in the future.
You can update your preferences at any time from the "Settings" menu of your account.

b. Contact us to communicate important changes that may concern you or to verify and / or update specific information

On certain occasions, we may use your personal information to correctly answer your questions or inform you about important changes.
We will use your personal data where strictly necessary for:

interact and respond to all communications you send us, including posts on social media where you tag,
learn about any important changes to our business or our terms and conditions of use;
check or update important personal information, such as bank account details in the case of bank-domiciled payments.

c. Answer all the communications you send us

Includes calls, e-mails, live chat interactions, requests made through the contact form or social media messages.

d. Improve our business

In order to offer better products, services and experiences, we may use your information with the purpose of:

review and improve our existing products and services and develop new ones,
review and improve the performance of our systems, processes and personnel;
improve our site to ensure that the content is presented in the most effective way for you and your electronic device;
to measure and understand the effectiveness of the advertising we offer to you and to other users, and allow us to create a dedicated and relevant advertisement;
conduct surveys on our products and surveys in order to improve them. We may use third parties to handle surveys, in which case these third parties will act as data processors.

Change of purposes

We will use your personal information only and exclusively for the aforementioned purposes, unless its use for another reason compatible with the original purpose is reasonably considered necessary. If we need to use your personal information for unrelated purposes, you will be notified and explained the legal basis allowing the above modification.
We may process your personal information without your explicit consent in accordance with the rules above, where this is required or permitted by law.

With whom do we share your personal information?

Sharing information within our company
We share the information you provide us with our staff to be able to offer you our products or services.

Sharing information with third parties

We may share your data with certain third parties. For example, we could share your information with:

internet hosting provider we work with to host our website, related infrastructure, services and applications;
couriers providing the selected freight transport service;
contact management systems to send e-mails, instant messages, messages via social media and SMS messages;
suppliers that manage customers' opinions on our products and services. We collaborate with third parties acting as data processors, in order to obtain opinions, ratings, comments from customers who have purchased our services through one of our websites.

In some exceptional circumstances, your personal data may be disclosed to third parties, as in the following cases:

request by the competent authorities or state security, or for the purpose of fulfilling judicial proceedings, court orders or legal and / or regulatory procedures;
for the safety and protection of our employees, our property or public property;
for the prevention or detection of offenses, including the exchange of information with other companies or organizations for the protection against fraud and cases of credit risk reduction;
proportioned as part of a merger, activity or sale of assets, in the event that this happens, we will share your information with the potential seller or buyer involved;
as part of a merger, sale of assets or assets, if this is the case, your information will be shared with the interested buyer or potential buyer.

How long do we keep your personal information?

Your information will be kept for the time necessary to achieve the objectives for which it was collected. If you are using a service, all data will be retained until the service is complete.
If you send us your CV or sign up for a job application, we will keep your CV and / or any other publication available on your social networks for a period of 12 months. If your application has been considered for a particular role, we may retain your information for a longer period.
In all other cases, we will retain your personal information until the ongoing legal claims or litigation have been resolved, there is no direct risk of fraudulent activity and / or your debt is settled. When the data is deleted, your account will be inactive.

How do we protect your personal information?

All necessary measures will be taken to ensure that your personal information is treated securely in accordance with this policy.
We make sure that all information provided is transferred securely through our website. However, it should be noted that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we can not guarantee complete security of your information. Therefore, any data transmission will follow under your own and strict responsibility. Once we receive your information, we will use strict procedures and security protocols to try to prevent unauthorized access.

Where possible, data will be stored and processed within the EU. Where this can not be guaranteed, the third parties agree that the information will be processed according to the Privacy Shield Framework - US-EU data protection agreement - or the EU model clauses - type of contractual clauses used in agreements between service providers and their customers to ensure that the transfer of data from the European Economic Area complies with the General Data Protection Regulation (RGPD).
All information you provide to us is stored on secure third-party servers. In the event that we have provided you, or where you have chosen a password that allows you to access certain parts of our site, you are required to keep it confidential. We ask you not to share your password with anyone.

How you can help keep your personal information safe

We will take all reasonable steps to ensure that the personal information you provide via our website is stored and managed securely. Eeeshop.net Cooperative Company complies with the Payment Card Industry Data Security Standard (PCI) DSS, established to protect credit card owners' data during and after an economic transaction. The https platform uses sophisticated security devices to protect your personal information. You can help keep your personal information secure, not just on our website, but also when you provide your information online to other providers.

Following are some simple tips that can help you improve the security of your information:

use a modern and secure browser and operating system;
make sure your browser and operating system have the latest security updates;
use complex passwords and do not reuse them on multiple websites,
keep your passwords private;
learn about how scams occur by e-mail and pay close attention when you use e-mail;
learn about the risks associated with using WiFi public networks.

What rights do you have compared to your personal information?

You have the right to be informed
We have a legal obligation to provide concise, transparent, understandable and easily accessible information about your personal data and use thereof. This policy was written for this specific purpose. However, if you have further questions, or need more specific information, you can contact us using the help or contact section on the site.

You have the right to access your personal data

You have the right to ask us to confirm whether or not we are keeping your personal information. If your data is kept, you have the right to request a copy and be informed about:

because we are storing your personal information;
what categories of information we are using;
with whom we shared your information;
for how long we expect to keep your information;
in order to maintain the security of your data, we will need to verify your identity before providing you with a copy of the information in our possession.

The first copy of your data that you ask for will be provided free of charge. If you need additional copies, we may charge you an administrative fee to cover the costs of the transaction.

You have the right to correct inaccurate or incomplete personal data

If you have requested a copy of your personal data, and have seen that they are inaccurate or simply incomplete. In this case, you can contact us to correct or complete the data.

You have the right to unsubscribe

On certain occasions, it is no longer necessary for us to store your personal information:

the retention of information for which it was kept is no longer necessary;
you decide to withdraw your consent to use your personal information, and we have no other legal reasons to continue using it;
you are against the use of your information and we have no imperative reasons to continue using it;
we have used your information illegally;
we have received a legal notice that requires us to remove your personal data.

You have the right to request the cancellation of your personal data. If you feel that one of these situations concerns you, send us an email to info@eeeshop.net

You have the right to have a copy of your data transferred to you or to third parties in a compatible format

If you need to transfer a copy of your personal data to another organization in an approved manner and in a format readable by an IT device, please contact us. The exercise of this right is a free management.

You have the right to renounce direct marketing

At any time you can tell us that you prefer that your personal data are not used for direct marketing purposes. If you do not wish to receive any kind of direct marketing communication from us, you can send us an explicit request in the following ways:

using the unsubscribe link at the bottom of any marketing e-mail sent by eeeshop;
by sending an email to info@eeeshop.net

You have the right to refuse the use of your information for our legitimate interests
On certain occasions, we use your personal information to achieve goals that can benefit both:

when we talk about products or services similar to those you have already purchased;
when we use your information to help us improve our business;
when we contact you to interact, communicate or let you know the changes we are making at eeeshop.net

Our goal is that your rights and your personal data are properly protected. If you believe that we are using your personal data in an unjustified manner and your rights are violated, you have the right to file a complaint.
Unless there is a cause of force majeure, we will not continue to use your personal information.
To exercise your right to discontinue use of your data for the purposes detailed above, please send an email to info@eeeshop.net

You have the right to limit the way we use your personal information

You have the right to request the interruption of the use of your personal data, but to keep a copy of it.
This right can be exercised when the following circumstances occur:

you have confirmed to us that the information in our possession is inaccurate and we have not yet been able to verify it;
you have denied, or opposed, the use of your information for our legitimate interests and we are examining your objection;
we have used your information in an illegal manner, but you have not expressed the wish to delete your data;
eeeshop.net no longer needs to use your information, but tells us that we need to keep a copy of it for a current legal complaint.

If you think you are in one of these situations, send an e-mail to info@eeeshop.net
You have rights related to automated decision making and the categorization of your profile
Any decision, or profiling, automatic that we undertake is used exclusively for the purpose of personalizing the information we provide to you. We will not use this format to make decisions that have a legal effect or that significantly affect. At any time, you have the right not to be subject to such decisions.
If you have any doubts or questions about this right, write to us at info@eeeshop.net

RIGHT TO THE OBLE

The interested party has the right to obtain from the data controller the
cancellation of personal data concerning him without unjustified
delay, and the data controller is obliged to cancel without
unjustified personal data delay if one of the reasons exists
following:

a) personal data are no longer necessary with respect to the purposes for
which were collected or otherwise processed;

b) the interested party revokes the consent on which the treatment is based, and if not
there is another legal basis for processing;

c) the interested party opposes the processing and there is no reason
legitimate prevailing to proceed with processing;

d) personal data have been processed unlawfully;

e) personal data must be deleted to fulfill an obligation
legal basis provided for by the law of the Union or of the Member State to which it is subject
the holder of the treatment;

f) personal data have been collected regarding the offer of
information society services.

Use of cookies

On some occasions, we get information from your device to improve our services. This information will be used for statistical purposes on our visitors and their use of our site. This information does not contain personal data.
The information will be collected via a cookie file. Cookies are automatically downloaded to the device. The cookie is stored on your hard drive because it contains information that is transferred to your hard drive. This action will help us improve our website and the service we offer you.
All devices can decline the use of cookies, activating the rejection settings directly in your browser. If you choose to decline the use of cookies, you may not be able to access certain parts of our website as a result.
We may use cookies to show you advertisements of interest on different sites. The choice would be based on your visits to our website and you could also use Google Analytics. If you do not agree, you can disable the options by visiting the Google advertising opt-out page from the following link google.com/privacy/ads

Third-party links

On our website you will find links to access external websites, which may not be covered by our privacy policy. For this reason, we invite you to check the privacy policies of these third parties before sending any kind of personal information. Eeeshop.net Cooperative Company will not be in any case responsible for the content, function or collection of personal data by external websites, as we do not have control.

Change to our privacy policy

All changes to our privacy policy will be published on this page and, where applicable, we will notify you by e-mail. Please frequently check for updates or changes to our privacy policy.
This version was last updated on 05/25/2018. For previous versions, please contact us.

Complaints

If you wish to file a complaint regarding our collection, or use of your personal data, please contact us in the first instance to try and resolve your complaint as soon as possible. You can contact us through our contact form in the Contact section or by writing an e-mail to info@eeeshop.net.